All of the jewelry on Stone Sparrow Design is made by hand. Please remove your jewelry before engaging in wet (bathing, doing the dishes, etc.) or sweaty activity as the moisture can damage the stones and remove the patina or gold plating (if present). Please be aware that while the patinas have been protected with wax, no patina is permanent and will change with time. Never spray perfumes on your handmade jewelry and be aware that creams, oils or moisturizers can remove patina, plating or etch the metals with repeated exposure. Never clean your SSD jewelry with commercial jewelry cleaners or other abrasives as these will damage the stones and remove the patina. Simply wipe with a tarnish cloth, like the Sunsheen cloth that is included with your order, to brighten dulled areas or wash with mild soap and water, if very dirty. Please be aware that natural stones will change over time - especially soft stones like turquoise. Returns will absolutely not be taken if an item has been destroyed due to customer neglect. Please pay particular attention to the disclaimer when purchasing Sparrow's talon rings, found in the item descriptions.
Regrettably, custom orders are no longer being accepted.
***Made to Order items***
Made to order items are offered in limited runs only. There are no refunds on made to order or made to size pieces. Please be aware that a made to order item will look as similar to the original as possible, but due to the hand fabricated nature of each component, no two pieces will be exactly the same. Please allow 4-6 weeks for the fabrication of your made to order piece - this time allowance depends on the volume of orders placed. If more than one item is ordered with a made to order item, the entire order will ship when it is completed. If you wish your ready to ship items to ship sooner, please purchase ready to ship and made to order separately.
SSD reserves the right to cancel made to order items for any reason with a full refund to the purchaser.
Payment plans are considered on a case by case basis and only on ready to ship pieces. No more than 3 payments will be allowed for one purchase. A minimum, non-refundable, 20% deposit will be required to hold a piece for a reserved payment plan. The initial deposit payment is due within 24 hours or the piece will be released.
All major credit cards are accepted at checkout as well as Apple Pay and Paypal.
I will gladly reserve a one of a kind item for you 24 hours after the item has been listed. You will have 24 hours to pay for the item in full, or to pay for the first payment, if a payment plan has been organized, before the reserve is lifted (see above for payment plan rules). No reserves will be considered on made to order pieces.
Occasionally Stone Sparrow Design will offer a promotion or giveaway. These will be announced on Instagram @stonesparrow, Facebook (Stone Sparrow Design page), or Tumblr @stonesparowdesign. Offers will not be extended beyond the term announced. All terms and conditions will be announced at the time of the offer. Only the item offered during said giveaway or promotion will be given to the winner. Please don't ask for alternative items. Giveaway items will be produced and sent to the recipients within a period of up to one year after the winner is announced. Please be patient.
If for some reason, you are completely unhappy with your purchase, I will accept returns in their original condition if the return is initiated within SEVEN days of receipt with ALL original packaging. A 20% restocking fee will be assessed and the remainder of the purchase price will be refunded once the item has been inspected upon return. In the rare case that an item is received defective by the customer, a full return will be issued or a repair / replacement will be issued, however, you must contact me by email (no Facebook messages, Instagram messages or any other method of communication will be accepted) to email@example.com immediately upon discovering the defect in the item. I am human and things can pass by me, but I take great care to deliver your jewelry as well made as I am able and photograph each item from all angles for viewing prior to purchasing. Please be sure to read all listings carefully prior to purchasing - some have different care instructions than others depending on what the item is and how it's made. Returns will not be accepted for customer sizing errors. Please know your ring and wrist sizes before ordering. Returns must be made fully insured and packaged as safely as they were sent. I cannot be held responsible for loss or damage during shipping or for careless packaging. All shipping charges are the responsibility of the customer.
Domestic shipping choices are as follows:
USPS 2 - 3 day Priority shipping which includes tracking, $50 insurance and signature confirmation for $12.
USPS 2 - 3 day Priority shipping with tracking, insurance for the full purchase amount and signature confirmation for $25.
USPS international shipping $10 ***no insurance is available for shipments to International locations, including CA without contacting me first for shipping quotes***
UPS Ground with tracking, insurance and signature confirmation for $25.
UPS 3 day air with tracking, insurance and signature confirmation for $35.
UPS next day also available upon request. Please contact me prior to ordering if this expedited option is desired.
International orders - a flat rate of $15 is added to all International orders (excluding Canada - see above) which only covers the USPS charge and tracking within the US. Shipping internationally typically takes 10 - 45 days from shipping to arrive depending on the destination and customs delays. Any and all customs fees imposed are the responsibility of the purchaser. I cannot be held responsible for damage, theft or delays in customs. I will not mark your order a gift or improperly alter the customs forms in any way, so please don't ask. If I find that I cannot ship to your country, I will promptly refund your purchase. Expedited shipping is not possible for international orders. If you would like your international shipment to be insured, please contact me prior to ordering. Insured International shipping is typically $45, but does vary by destination and the cost of the items purchased.
****I highly recommend the insured options. I am offering choices to avoid shipping mishaps once the packages leave my hands. I cannot be held responsible for delays, losses or damage that may occur in the mail. Your order will be shipped 3 - 5 business days after purchase.****
USPS has recently changed the way they charge for Priority shipping by zone. Overages on shipping charges will be refunded if it's over $2. I will happily combine multiple purchases and refund shipping overages.
Additional shipping notes :
Each order will be pleasantly packaged for gift giving with the current, on hand selection of supplies.
Customer fraud will not be tolerated. Credit card fraud will be reported to and investigated by your financial institution.
By ordering from Stone Sparrow Designs, LLC it is implied that you have read and are aware of all policies.
All rights reserved Stone Sparrow Design, LLC
All designs and text are made and created by Marina Eliasi and may not be copied or reproduced in any means with out prior consent.
Additional questions or concerns can be directed to marina@StoneSparrowDesign.com